Customer Care Advisor | Edwardsville

Schedule • Monday-Friday 9am-6pm CST; possible Saturdays 8am-2pm FULL TIME (40 HOURS/WEEK) OR PART TIME (UP TO 29 HOURS/WEEK) HOURS AVAILABLE Duties/Responsibilities • Ensure customer satisfaction.
• Deliver technical and service support via phone.
• Attend and participate in training sessions and staff meetings.
• Ability to adapt to change and respond to all requests in a professional manner.
• Maintain customer confidence and protect bank operations by keeping information confidential.
Education • Requires High School diploma.
• Previous banking experience preferred.
• Requires knowledge of Microsoft Office.
Qualifications Knowledge of: • Strong interpersonal, written and verbal communication skills • Strong organizational skills • Basic knowledge of web browsers and mobile devices Ability to: • Analyze and solve problems efficiently and accurately • Maintain mental concentration and visual attention to detail • Effectively manage time • Multi-task • Work independently and in a team environment • Express desire and show willingness to assist customers Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent.
A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence.
Busey is an Equal Opportunity Employer including Disability/Vets.
Visit Busey.
com/Careers to learn more about Busey’s Equal Opportunity Employment.