Admissions Coordinator

Highland Healthcare Center is looking for an Admissions Coordinator to join our team! The Admissions Coordinator facilitates the conversion of referrals to admissions through the completion of the intake process and the use of effective marketing and customer service skills.
This position, under the direction of the Facility Administrator, will coordinate the admissions, communications/public relations, and maintain close relationships with families and referral sources.
It is the duty of the Admissions Coordinator to manage the facility inquiry process & admission process and provides customers with facility related information via facility tours, personal visits/assessments, conversations and follow-up.
Who You Are Excellent communication skills, both verbal and written Ability to develop and apply effective customer service skills Ability to establish effective relationships with both internal and external customers.
The ideal candidate will be someone who has experience in a metric driven sales setting and a passion to help others.
Duties Answer and respond immediately to inquiries concerning potential admissions.
Provides support and assistance to the resident and family during the admission process.
Assist with facility marketing initiatives.
Create relationships with referral sources.
Performs admission assessments for all prospective clients.
Welcomes new residents and provides new resident and family orientation.
Hold facility tours.
Welcome patient and family to the facility- Answer questions and introductions to staff and facility Ensure Nursing staff are alerted to new admissions coming Communicates census, budgeted numbers, etc.
, during morning meetings Assist with w/follow-up calls on patients who are discharged to home.
Other duties as assigned by the Executive Director Who We Are Our tight-knit community of expert professionals and dedicated staff serve the Highland community through specialized therapy services and rehabilitative care.
With a particular focus on collaboration and communication with our patients and their families, we're committed to providing specialized services like: Long term stay Short term stay Memory Care Peritoneal Dialysis Rehabilitation Respite services VA Patients Wound Care Benefits Joining Highland Healthcare Center is about being part of something bigger.
It’s about belonging to a community that believes in the value of every individual and the unique experience they bring to our purpose-minded team.
We strive to promote and sustain a culture of diversity, inclusion, and belonging every day.
We appreciate our employees and reward them for working hard.
Thriving in a culture that you can be proud of, you will also receive many employee benefits, such as the following: Competitive Pay! Benefits Package Including Health, Dental, and Vision Strong Management Team Accelerated Growth Paid Time Off Employer-Sponsored Life Insurance Career Advancement Program Employee Assistance Fund- Apply for a grant when in need! Ability to donate PTO Tuition Reimbursement Our Mission Treating Our Staff Like Family We recognize that our staff are our most important customers.
In order to have staff that provide the care our residents deserve; we must provide our staff with the tools that they need to do so.
We do so holistically, by not just giving them the material tools they require, but the means to truly be fulfilled by their careers.
We provide them with the opportunity to engage with management at all levels, and we are always looking for ways to improve our employee experience.
We commit to always doing everything we can to treat our employees like the asset they are, and to treat them the way we would treat our own family members, because they are! Community Engagement Our goal is to have our facilities be an integral cornerstone of the communities we serve.
This is not merely a means to an end, it is an end unto itself.
Our communities rely on us and trust in us, and we endeavor to repay that trust by giving back to the communities in innovative and diverse ways.
Genuine Hometown Care Every care center has an obligation to provide exceptional care.
Committing to provide Genuine Hometown Care means accepting this obligation, with the additional responsibility that doing so in a small town and community entails.
We view caring for our friends and neighbors as not only a responsibility, but as an opportunity, one that we strive to live up to every day.
This organization does not discriminate in hiring or employment based on ancestry, race, color, religion, national origin, sex, sexual orientation, age, military status, veteran status, or disability.
No question on the application is intended to secure information to be used for such discrimination.
This application will be given every consideration; however, its receipt does not imply employment for the applicant.