Service BDC Agent

Why Frank Leta Honda? Family owned and operated for 50+ years Earn between $31K - $37K ($15-$18/hr.
) WorkLife Balance Located in O’Fallon, Missouri at 364/Hwy K Essential Duties and Responsibilities Display exceptional email and phone etiquette Rapport Building Customer Service - anticipating and exceeding customer expectations Active Listening Resolve client complaints and concerns Greet clients by name Secure inbound appointments Secure no-show appointments Secure outbound appointments (satisfaction, loyalty, recalls) Foster customer loyalty Down time utilization Qualifications 3+ Years automotive repair experience required Valid driver's license and a good driving record 18+ Years of age or older Minimum high school diploma or GED required Relevant degree, certification, or license may be required Be proficient with dealership softwares and systems Product and service knowledge Stay 100% trained on all Acura and Frank Leta required training Ability to explaining problems simply and clearly Ability to understand verbal and written instructions What we offer Highly competitive pay plans Paid vacation, up to four weeks Up to $200/month vehicle payment subsidy Paid training Growth/career path opportunities Medical Dental Vision Paid Holidays Paid Parental/maternal leave 401K up to 25% discretionary employer match 25K Life Insurance Short term disability Long term disability Critical Insurance Christmas fund Employee referral program Education reimbursement Gym Membership discount Discounts on products, services and vehicles Tenure bonuses