Director of Account Management, St. Louis

About eShipping Founded in 2004, eShipping is an asset-light, technology-enabled third-party logistics company headquartered in Kansas City, Missouri.
We provide comprehensive managed transportation and logistics solutions across our clients' entire distribution chains, with a focus on small and medium-sized enterprises.
Our core services include domestic and international transportation management across LTL, TL, Parcel, third-party Warehousing and Distribution, and TMS technology.
Our Culture Our primary focus is people development.
eShipping is made up of quality people, striving to maximize our unique potential for the benefit of ourselves, our families, our colleagues, and our communities.
We operate under the philosophy that the more we drive our hearts towards a bigger purpose beyond ourselves and our business, the better we will serve all with whom we come in contact.
We believe in creating a life lived well and are inspired by the notion that how you get there matters.
Position Summary As the Director of Account Management, you will be a critical member of our St.
Louis team.
The ideal candidate will have a proven track record of success in leading and managing customer relationships within the transportation industry, with the ability to enhance customer satisfaction and loyalty.
The Director of Account Management will be responsible for developing and executing strategies to increase customer retention, ensuring that strong relationships are maintained.
The successful candidate will have a strong understanding of customer service, excellent communication and problem-solving skills, and the ability to build strong relationships with customers and co-workers.
If you are looking for an exciting opportunity to make an impact and lead a dynamic team of Account Executives, this is the role for you! Essential Duties and Responsibilities Duties include but are not limited to the following: • Directly supervise a team of Account Executives within the St.
Louis Full Truckload department • Supervisory responsibilities include interviewing, hiring, and training; planning, assigning, and directing work; appraising performance; rewarding and disciplining; and addressing complaints and resolving problems • Develop and manage customer relationships to ensure customer satisfaction and retention • Establish customer service standards, policies, and procedures • Monitor and analyze customer feedback to identify areas of improvement • Monitor and analyze customer data to identify trends and insights • Manage customer accounts, including pricing, contracts, and billing • Develop and implement strategies to increase revenue and customer loyalty • Develop and oversee processes for client onboarding and customer support • Monitor customer service performance metrics to identify areas of improvement • Identify and resolve customer issues in a timely manner • Develop and maintain relationships with key stakeholders • Guide and provide input on customer service, sales, and upsell initiatives • Work with other departments to ensure customer satisfaction and retention • Create customer service and sales reports for senior management • Work with marketing to identify and implement customer service and sales campaigns and promotions Minimum Education and Experience • High school diploma or equivalent • 7+ years of experience in transportation brokerage account management or sales • Proven track record of successful leadership, strategic planning, and organizational development • In-depth knowledge of operational systems, processes, and best practices Required Skills and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills, and/or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Ability to develop and implement effective strategies to reduce costs and maximize efficiency • Knowledge of financial and budgeting principals • Ability to work independently with minimal leadership oversight • The ability to effectively interact and collaborate with other departments and company executives • Excellent organizational, time management, and prioritization skills • Outstanding communication and interpersonal skills • Ability to understand, interpret, and explain complex and abstract issues and respond appropriately • Able to utilize sound, independent judgment and make responsible decisions and recommendations • Excellent follow-through and detail orientation • Ability to effectively utilize computer programs including Microsoft Office Suite and transportation management system • Ability to work with a variety of people and personality types • Able to work within a fast-paced team environment Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
• Physical Demands: While performing the duties of this job, the employee is regularly required to remain in a stationary position for at least 50% of the time.
The employee needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
The general level of physical activity would be defined as sedentary.
The employee is regularly required to operate a computer and other office productivity machinery, such as a calculator, telephone, copy machine, and printer.
Some movements of the hands, arms, and wrists may involve repetitive motions.
Specific vision abilities required by this job include the ability to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and assess various activities and surroundings.
• Cognitive/Mental Requirements: While performing the duties of this job, the employee is regularly required to comprehend and use basic language, either written or spoken, to communicate simple and complex information, ideas, and information.
The employee is also required to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations.
The employee must use problem-solving skills to formulate and apply appropriate courses of action for routine or familiar situations.
The employee may be required to perform numerical operations including basic counting, adding, subtracting, multiplying, and dividing or more complex quantitative calculations.
• Work Environment: While performing the duties of this job, the employee is inside a central heat and air-conditioned office building or in their home office environment.
The noise level in the work environment is minimal.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee.
Duties, responsibilities, and activities may change at any time with or without notice.
eShipping LLC is an equal opportunity employer.